Customer service ain’t what it use to be. That’s really what prompted me several weeks ago to draw this one: when there are multiple, abandoned, unoccupied, off-line check out lanes, say for instance at a grocery store, and yet everyone is channelled into the one and only line that snakes its way toward the light as though it were the illuminated path of the Three Wise Men.

However, the bigger question is this: When you’re in this situation, are you standing in or on line? Survey said.