Alternative Customer Service
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Tag Archives: customer service
Savings Aplenty
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-Paper by 53
-Photon
-Procreate
Your Call May Be Recorded For Quality Purposes
I repeat, “Quality Purposes.”
My favorite cartoon along these lines has this sort of caption: You have reached the Urology Department, please hold…..”
Doesn’t it seem like the record-breaking profits that some companies are enjoying defy the law of gravity and somehow float upwards into the execusphere? They sure don’t seem to be recirculated into customer service, do they?
Working with Wood While I Wait
While I was waiting for a call back from Apple Support on a GarageBand issue, which involved my laptop being out of commission and in the safe mode, a topic for a forthcoming illustration I can imagine, I had time to doodle. I’d like to thank my model for being so patient.
Your Call Is Important…
Update on this 02/26/2014 post, thanks to my wife, Annyth, who generously shared with me this sobering and infuriating June 29, 2025 piece from The Atlantic, click here for the gift article. It outlines how “Endless wait times and excessive procedural fuss” is “all part of a tactic called ‘sludge.’” The author, Chris Colin writes, “There was a time when the happiness of existing customers was a sacred metric. CEOs saw the long arc of loyalty as essential to a company’s success. That arc has snapped.” Colin continues, “One of sludge’s most insidious effects is our ever-diminishing trust in institutions…Once that skepticism sets in, it’s not hard for someone like Elon Musk to gut the government under the guise of efficiency (My emphasis).”
As it is with all those unattended checkout lanes that were initially installed at grocery stores and the like, a previous topic here at portfoliolongo.com, so it is, I’m guessing, with most call centers.
Have you taken a stand in or on it?
Customer service ain’t what it use to be. That’s really what prompted me several weeks ago to draw this one: when there are multiple, abandoned, unoccupied, off-line check out lanes, say for instance at a grocery store, and yet everyone is channelled into the one and only line that snakes its way toward the light as though it were the illuminated path of the Three Wise Men.
However, the bigger question is this: When you’re in this situation, are you standing in or on line?
portfoliolongo 